Terms of Service
Welcome to MiraMerch. These Terms of Service (“Terms of Service” or “Terms”), together with any policies referenced herein, constitute a legally binding agreement between you (“you” or “your”) and MiraMerch (“we”, “our”, or “us”). These Terms describe your rights and responsibilities when you access or use our websites, place an order, obtain a quote, or interact with our products and services, including print-on-demand items and digital downloads (collectively, the “Services”).
Please read these Terms of Service carefully, as they include important legal information such as warranty disclaimers, limitations of liability, and your responsibilities when using our website. By using our Services or processing an order or quotation, you acknowledge and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using our Services.
These Terms govern all use of our websites and form the basis of your business relationship with MiraMerch. We encourage you to contact us at any time if you have questions or concerns about these Terms.
1. Use of Services
You agree to use our Services only for lawful, authorised, and ethical purposes. You must not use our platform for any illegal activity or in a way that violates our policies. This includes, but is not limited to, infringing intellectual property rights, transmitting malicious or harmful code, or interfering with the security, availability, or integrity of our Services.
When using MiraMerch’s Services, it is your responsibility to follow all applicable laws and our policies. We reserve the right to restrict, suspend, or terminate your access to our services if we determine that your behaviour violates these Terms or any associated policies.
2. Eligibility
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You also confirm that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. If you do not meet the age requirement, you must not access or use our Services unless authorised by a parent or legal guardian.
3. Account Registration
To purchase from MiraMerch, you may be required to create an account. You agree to provide accurate, current, and complete information. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account.
4. Product Information
We strive for accuracy in product descriptions and visual representations. However, the colour of images displayed on our website may be affected by the device or technology used to access it. While we do our best to faithfully reproduce product colours, some variation may occur due to differences in screen resolution, lighting, or print techniques.
Product descriptions are provided by our suppliers and are, to the best of our knowledge, accurate at the time of listing. We periodically review this information with our partners, but we cannot guarantee that all product descriptions will remain accurate at all times. If you have any questions or concerns regarding a specific product, we strongly encourage you to contact our sales team prior to purchase.
We do not warrant that the appearance, features, or quality of any product will meet your expectations or match their digital renderings precisely. All product specifications, availability, and prices are subject to change without notice. We reserve the right to discontinue or limit quantities of any product, at our discretion, by region or customer.
In some instances, substitute products of similar quality may be offered to expedite fulfilment if an item is temporarily out of stock.
5. Product Availability
While we do our best to ensure that the products displayed on our website are available, there may be times when a product is out of stock or delayed. If one of your selected items is unavailable, we will provide our best estimate of availability and delivery timeframe during your order process.
Please note that these availability estimates are indicative only and may change without prior notice. They do not constitute a binding delivery agreement. If availability is significantly delayed, we will use our best efforts to keep you informed of any changes or alternative options.
6. Care & Washing Guidelines
To preserve the quality and longevity of your personalised apparel, especially those made from cotton, organic, or sustainable materials, we recommend washing them at temperatures below 40°C (104°F) and avoiding tumble drying entirely.
Failure to follow these care instructions may result in apparel damage. MiraMerch will not be held liable for any issues resulting from improper washing or drying. However, if you experience an issue, please reach out, and we’ll do our best to help resolve it.
7. Orders
All orders placed through the MiraMerch platform are treated as offers to purchase and are subject to acceptance, availability, and confirmation. You will receive an email confirming that your order has been received; however, this does not constitute acceptance of your order. Acceptance occurs only when we process and dispatch the product(s) and send you a shipping confirmation.
We reserve the right to reject or cancel any order at our sole discretion for reasons including but not limited to: pricing or typographical errors, product unavailability, suspected fraud or breach of these Terms. In such cases, we will notify you as soon as possible and issue a refund if payment has already been made.
Orders will not be processed or fulfilled until payment is received in full and cleared. Processing timelines begin from the time of payment, not the time of order placement. We do not guarantee the availability of all items and reserve the right to offer alternatives if a product is out of stock.
Once an order has been submitted, we may be unable to accommodate changes or cancellations, especially for print-on-demand and custom-made items. Please ensure all order details, including size, design, and shipping address, are correct at checkout.
All product sizes and colours shown are approximations and may vary slightly in real life. We are not responsible for any variations in appearance due to monitor or device settings.
8. Payments
Payment must be received in full before your order can be processed. Orders are processed based on the time payment is received, not the time the order is placed. You may pay using any major debit card, credit card, or PayPal. By providing payment details, you represent and warrant that:
- The information you provide is accurate and complete.
- You are authorised to use the chosen payment method.
- Your payment provider will honour the charges.
- You will pay all applicable charges, including taxes, shipping, and handling fees.
We reserve the right to cancel orders affected by pricing errors or anomalies. In such cases, we will contact you promptly with the available options.
Prices, discounts, and promotions are subject to change at any time without notice. The price charged will be the one in effect at the time of your order and reflected in your confirmation email. Unless otherwise noted, prices exclude taxes, shipping, customs duties, and handling fees.
MiraMerch may offer promotional pricing governed by separate terms. If any conflict arises between promotional terms and these Terms, the promotional terms will prevail.
You agree to maintain accurate and up-to-date payment and contact information to facilitate order processing and communication.
9. Shipping & Fulfilment
MiraMerch ships worldwide, and all prices listed exclude delivery fees, which will be calculated and displayed at checkout. We partner with major global carriers such as USPS, DHL, and FedEx to deliver your orders. Shipping timelines provided at checkout are estimates only and are not guaranteed. These are based on information from our carriers and may vary due to factors such as fulfilment time, customs processing, local holidays, peak seasonal demand, or adverse weather conditions.
We are not liable for shipping or delivery delays once a package has been transferred to the carrier. Once the order leaves our facility, title and risk of loss pass to you, and we are no longer responsible for its transit. No compensation will be offered for deliveries that exceed estimated timeframes.
We cannot guarantee delivery to P.O. boxes. Please double-check your delivery address before submitting an order. MiraMerch is not responsible for delivery issues caused by incorrect or incomplete shipping information. If carrier tracking shows that a product was lost in transit, you may file a claim in writing within 30 days of the estimated delivery date in accordance with our Return Policy.
Once an order is placed, changes or cancellations may not be possible. If you encounter issues with your order’s shipment, contact us within 30 days of delivery or estimated delivery so we can review and assist as needed.
For more information, please refer to our Shipping Policy.
10. Digital Downloads
All digital products are final sale and non-refundable. Upon successful payment, digital downloads will be available for immediate access. You may not share, redistribute, or commercially exploit any digital content without explicit permission.
For more information, please refer to our Digital Product License Terms.
11. Returns & Refunds
Each MiraMerch product is printed to order and custom-made just for you. As such, we do not accept returns for buyer’s remorse, size exchanges, sale items, or gift cards. Returns are only accepted for misprinted, damaged, or defective items reported within 30 days of delivery. MiraMerch will only assist with returns where there is a proven manufacturing defect or issue with the print.
For more information, please refer to our Return Policy.
12. Order Modifications & Communication
Once an order is submitted, we begin processing it as quickly as possible. Therefore, changes to order details (such as product selections, shipping address, or customer information) may not be possible after submission.
We may occasionally need to contact you for clarification about your order, particularly if an issue arises with product availability, design, or fulfilment. Please ensure that the email address associated with your account is valid and monitored.
If we reach out for clarification and receive no response within 14 days, we may cancel and refund only the specific product(s) requiring confirmation. All other items in your order will be processed and shipped as scheduled.
13. Privacy Policy
Your privacy is important to us. All personal information collected through your use of the Services is governed by the MiraMerch Privacy Policy and, where applicable, by our suppliers’ and partners’ Privacy Policy.
By using the Services, you acknowledge and agree that your personal data may be collected, processed, and shared by MiraMerch and trusted third-party partners. This may include the transfer of data to countries outside your residence in order to deliver and improve our services.
MiraMerch is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your personal information. By accepting these Terms, you also confirm that you have read and accepted our Privacy Policy.
14. Intellectual Property
All content on MiraMerch, including but not limited to product designs, graphics, logos, text, images, software, and the overall look and feel of the website, is the intellectual property of MiraMerch or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, publish, transmit, distribute, display, perform, or create derivative works based on any part of this site or its content without our prior written permission. You also agree not to adapt, alter, or use our materials in a way that restricts or inhibits anyone else’s access to or enjoyment of our Services.
Creating or embedding links to or from this website is strictly prohibited without prior written consent from MiraMerch.
15. Prohibited Conduct
You may only use the Services for lawful purposes. You agree not to:
- Violate any applicable laws or third-party rights.
- Infringe on our intellectual property or that of others.
- Harass, abuse, defame, discriminate against, or harm other users, MiraMerch staff, or affiliated parties.
- Submit false, misleading, or unauthorised content.
- Upload viruses, malicious code, or disrupt service functionality.
- Send spam, phishing messages, or unsolicited promotions.
- Impersonate others or misrepresent your identity.
- Use bots, scrapers, or other tools to extract data.
- Interfere with or bypass security features.
You must not reproduce, sell, or exploit any part of the Services without written permission. All MiraMerch’s names, logos, product and service names, designs, slogans, and contents are trademarks of MiraMerch, and may not be used without authorisation.
MiraMerch reserves the right to suspend or terminate your access without notice if you violate these Terms.
16. Third-Party Services & Links
Our Services may include links, embedded tools, or materials that connect you to third-party websites or services. These external sites are not under our control, and we are not responsible for examining or evaluating their content, accuracy, availability, or practices.
If you choose to access third-party websites or services, you do so at your own risk. We are not liable for any harm, loss, or damages resulting from your interaction with or purchase from these third parties. This includes third-party products, services, or content accessed via hyperlinks, widgets, or other integrations provided within our platform.
Please review the terms and privacy policies of any third-party websites before engaging in transactions. Any questions, claims, or concerns related to third-party services should be directed to the relevant provider.
17. Feedback
By submitting reviews, suggestions, proposals, or other content (“Feedback”), you grant MiraMerch a worldwide, perpetual, royalty-free license to use, reproduce, display, and distribute the Feedback for any purpose, including improving or promoting our Services.
You represent and warrant that you own or have rights to the Feedback and that it does not infringe on any third-party rights. MiraMerch is not obligated to maintain Feedback in confidence, compensate you for it, or respond to it.
We reserve the right to monitor, edit, or remove Feedback we consider inappropriate, unlawful, or in violation of these Terms. You may not use a false identity or submit misleading content. You are solely responsible for the accuracy and legality of your Feedback.
18. Errors, Inaccuracies & Omissions
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product details, pricing, availability, promotions, or shipping information. MiraMerch reserves the right to correct such errors and update or cancel orders if necessary, at any time and without prior notice, even after an order has been submitted.
19. Disclaimer of Warranties
The Services and all products offered are provided on an “as is” and “as available” basis without any warranties, express or implied. MiraMerch does not guarantee that the Services will be uninterrupted, timely, secure, or error-free. We disclaim all implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.
Any reliance on the materials or content on the site is at your own risk. Some jurisdictions do not allow limitations on implied warranties, so these disclaimers may not apply to you in full.
20. Limitation of Liability
To the fullest extent permitted by law, MiraMerch and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any injury, loss, or claim, nor for any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, revenue, savings, data, replacement costs, or other damages arising from:
- Your use or inability to use the Services;
- Any products purchased through the Services;
- Any errors, omissions, or inaccuracies in content; or
- Any damage resulting from your reliance on information provided via the Services.
This limitation applies whether the claim is based on contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages. In some jurisdictions, limitations on liability may not apply to you in full.
21. Indemnification
You agree to indemnify, defend, and hold harmless MiraMerch and its affiliates, officers, directors, employees, agents, contractors, licensors, partners, and service providers (collectively, the “MiraMerch Parties”) from and against any third-party claims, demands, damages, liabilities, losses, judgments, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
(a) Your breach of these Terms or any incorporated documents;
(b) Your use or misuse of the Services;
(c) Any content or materials submitted by you;
(d) Your violation of any law or the rights of any third party; or
(e) Any claims related to products purchased from MiraMerch, such as misrepresentation, product liability, or personal injury resulting from their use.
We will notify you promptly of any claim subject to indemnification. Failure to notify you promptly will not relieve you of your obligations unless it materially prejudices your defense. MiraMerch may assume control of the defense and settlement of the claim at your expense, and you agree to cooperate fully, including by providing documentation and assistance as needed. MiraMerch will not settle any claim that imposes non-monetary obligations on you without your consent, which will not be unreasonably withheld.
22. Severability
If any provision of these Terms is held to be unlawful, void, or unenforceable for any reason, that provision shall be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from the Terms. The remainder of the Terms shall remain valid and enforceable.
23. Assignment
You may not assign, delegate, or transfer these Terms or your rights or obligations without MiraMerch’s prior written consent. Any attempted assignment in violation of this section is void. MiraMerch may assign or transfer these Terms, in whole or in part, without notice or your consent.
24. Termination
We reserve the right to terminate or suspend your access to the Services at our sole discretion, without notice, for conduct that violates these Terms or is harmful to other users or us.
25. Dispute Resolution & Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising out of or relating to these Terms or your use of the Services. This provision does not affect any rights you may have under applicable consumer protection laws.
26. Changes to These Terms
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting changes on this page. You can review the most current version of the Terms of Service at any time on our website. It is your responsibility to check this page periodically for updates.
We will notify you of any material changes in accordance with applicable laws. Such changes will become effective on the date specified in the notice. Your continued use of or access to the Services after any updates are posted constitutes your acceptance of the revised Terms.
All sales through our website are governed by English law. By placing an order or using the Services, you agree to be bound by these Terms and submit to the non-exclusive jurisdiction of the English courts. These Terms do not affect your statutory legal rights.
27. Entire Agreement
These Terms of Service, along with our Privacy Policy, Return Policy, Shipping Policy, and any other legal notices published by MiraMerch, constitute the entire agreement between you and MiraMerch regarding your use of the Services. They supersede any prior or contemporaneous understandings, communications, or agreements, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Last Updated: 28 July 2025