Return and Refund Policy
At MiraMerch, we aim to deliver high-quality products and an exceptional customer experience. However, if there’s an issue with your order, we’re here to help.
1. Claims for Damaged, Defective, or Lost Items
If you receive a misprinted, damaged, or defective item, you must submit a claim within 30 days of receiving the product. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date. Claims deemed to be due to an error on our part will be covered at no additional cost to you.
To file a claim, please submit a problem report or contact us at sales@miramerch.com and include all relevant information and supporting images.
2. Return Address
The return address is set by default to MiraMerch’s fulfilment facility. Once a returned shipment is received, you will receive an automated email notification.
Please note:
- Unclaimed returns are held for 30 days. After that period, they may be donated to charity without refund.
- If you do not use MiraMerch’s return facility as the return address, you will be responsible for any return shipping or handling issues, including unprocessed returns.
3. Incorrect or Insufficient Address
If an incorrect or insufficient shipping address is provided, the package will be returned to our facility. You will be responsible for any reshipment costs once an updated and accurate address has been confirmed.
4. Unclaimed Shipments
Shipments that go unclaimed will be returned to our facility. You will be liable for the cost of reshipping the order. If no action is taken within 30 days, the order may be donated or discarded, and no refund will be issued.
5. Buyer’s Remorse & Return Requests
We do not offer refunds or accept returns for buyer’s remorse or size exchanges, except in jurisdictions where this is legally required (e.g. Brazil).
For customers in Brazil:
You may request to return a product by contacting Customer Service within 7 calendar days of receiving the item. A photo of the item must be provided, and the product must be unused and undamaged. Requests will be reviewed for eligibility. If the product shows signs of use or damage, no refund will be issued.
6. Health & Hygiene Exceptions
We cannot accept returns for sealed items, including but not limited to face masks that are unsealed after delivery due to health protection and hygiene concerns. Any returned orders containing such items will be disposed of and will not be available for reshipping or refund.
7. EU Consumer Notification
In accordance with Article 16(c) and (e) of the Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to:
- Goods made to the consumer’s specifications or clearly personalized;
- Sealed goods that were unsealed after delivery and are unsuitable for return due to health or hygiene reasons.
MiraMerch reserves the right to refuse returns that fall under these categories.
8. Legal Governance
This Return Policy shall be governed by and construed in accordance with the English language, regardless of any translations provided for reference. All disputes arising from or relating to this policy shall be subject to the laws applicable in the country of MiraMerch’s business registration.
9. Refunds
Please note that we do not accept returns or issue refunds for:
- Sale items
- Gift cards
- Digital downloads
Once we have received and inspected your returns (if applicable), you’ll receive an email notification confirming whether your refund has been approved or declined. If approved, a refund will be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If it’s been more than 15 business days since your refund was approved and you haven’t received the funds, please contact us at sales@miramerch.com for further assistance.
Last Updated: 30 July 2025