MiraMerch operates this website and online store to provide you with a curated shopping experience, offering print-on-demand products, digital downloads, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you use or interact with our Services. MiraMerch is powered by Shopify, which enables us to process orders and manage certain features.
By using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy. If this policy conflicts with our Terms of Service, this Privacy Policy governs with respect to your personal data.
1. Personal Information We Collect
We collect information that identifies or can be linked to you, including:
Contact details: name, email, phone number, shipping and billing addresses
Purchase data: items viewed, added to cart, bought, or returned
Communication history: customer support messages, reviews
Device and usage data: browser, IP address, interaction data with the Services
2. How We Collect Your Information
Directly from you: through account creation, purchases, support interactions
Automatically: via cookies, analytics, and your device when using the Services
From third parties: including payment providers, fulfilment partners, marketing tools, and ecommerce platform.
3. How We Use Your Information
We use your data to:
Process orders and deliver products
Process payments and refunds
Provide customer support
Maintain account functionality and security
Improve and personalise your experience
Send marketing or promotional messages (opt-out available)
Prevent fraud and ensure security
Comply with legal obligations
4. Sharing Your Information
We share your information with:
Service providers (e.g. Printful, Shopify, shipping carriers, payment gateways) to fulfil and deliver your orders
Marketing partners who help us provide you with relevant promotions (where lawful and consented)
Third-party apps and integrations that power functionality on our website (e.g. analytics, reviews)
Government authorities or legal parties, if required by law or to defend our legal rights
Affiliates and successors in case of a merger, sale, or restructuring
We do not sell your personal data to third parties.
5. Cookies and Tracking
We use cookies and similar technologies to:
Recognise returning users
Improve user experience
Conduct analytics and performance monitoring
Enable ad targeting (only with consent where required)
You can manage cookies via your browser settings. Disabling cookies may limit some features of our site. For more, see our Cookie Policy.
6. Data Retention
We retain personal information only as long as necessary to:
Provide the Services
Comply with legal obligations
Resolve disputes
Enforce our policies and agreements
Once the data is no longer needed, we securely delete or anonymise it.
7. Security of Your Data
We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorised access, loss, misuse, or alteration. However, no system is entirely secure. You are responsible for maintaining the confidentiality of your login credentials.
8. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your data
Withdraw your consent at any time
Object to or restrict the processing of your data
Request data portability
Lodge a complaint with your data protection authority
To exercise these rights, contact us using the details below. We may verify your identity before processing requests.
9. Children’s Privacy
Our Services are not intended for children under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
10. International Transfers
If you are located outside the UK, your information may be transferred to and processed in countries where our service providers are located, including the United States. We take appropriate measures to ensure your data remains protected in accordance with applicable data protection laws (e.g. GDPR Standard Contractual Clauses).
11. Third-Party Links and Integrations
Our website may contain links to third-party websites or embedded services (e.g., payment gateways, social media). We are not responsible for the privacy practices of those third parties. Please read their policies before interacting with them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date. If required by law, we will notify you of material changes. Continued use of the Services after updates indicates your acceptance of the changes.
13. Contact Us
If you have any questions or wish to exercise your data rights, contact: sales@miramerch.com
MiraMerch is the data controller for your personal information.